Thank you for shopping with Mecarnic. We want you to be completely satisfied with your purchase, and we understand that sometimes returns or exchanges are necessary. Please read our Return and Refund Policy below to understand the terms and conditions.
- Eligibility for Returns and Exchanges:
a. We accept returns, refunds, or exchanges for cat mats within 7 days from the date of delivery, provided that the product is in its original condition.
b. To be eligible for a return or exchange, the cat mat must have the original tag intact and must not have been damaged or altered by the customer in any way.
- Return and Exchange Process:
a. If you would like to initiate a return, refund, or exchange, please contact our customer support team within 7 days of receiving the cat mat. You can reach out to us via email, phone, or any other specified contact method.
b. Provide your order details, including the order number, cat mat name, and a brief explanation of the reason for the return, refund, or exchange request.
c. Our customer support team will guide you through the return or exchange process and provide you with the necessary instructions, including the return shipping address, if applicable.
d. Please note that you will be responsible for the return shipping costs unless the return is due to a product defect, damage during transit, or an error on our part.
- Inspection and Refund Process:
a. Once we receive the returned cat mat, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
b. If the cat mat is deemed eligible for a refund or exchange, we will process the refund to your original payment method or arrange for the exchange of the cat mat within a reasonable timeframe.
c. Please note that the refund processing time may vary depending on your payment provider, and it may take some time for the refund to reflect in your account.
- Damaged or Defective Items:
a. In case you receive a damaged or defective cat mat, please contact our customer support team immediately within 48 hours of receiving the product.
b. Provide a detailed description of the issue along with supporting photographs, if possible.
c. We will assess the situation and provide an appropriate resolution, which may include a replacement, refund, or exchange.
Please note that our return and refund policy is subject to change without prior notice. It is your responsibility to review the policy periodically to stay updated with any modifications.
If you have any further questions or need assistance, please don’t hesitate to reach out to our customer support team. We are here to help you.